One of the regulatory priority deliverables for Consumer Protection and other relations activities this year 2018 is to improve the effectiveness of Telecommunications Radiocommunications and Broadcasting Regulator (TRBR)’s Community Consumer champions (CCC) programs and increase consumer knowledge and awareness of industry market products and information throughout the rural communities of the country.
The awareness visit was planned by the TRBR Consumer team to visit the sites in Tafea Outer island from 15th – 28Th September 2018. The team conducted awareness on the islands of Aneityum, Erromango, Futuna and Aniwa. It is also an important opportunity to track the network coverage performances in each islands for TRBR’s analysis and future decision making with regards to the improvements of the quality of telecom services that will contribute to positively boost business opportunities in each island where there is access to Telecommunications services.
A total of six schools and ten communities were visited and about an estimations of 1000 + audience including adults and school children’s participated in the awareness and educational talk. Below are the list of those schools and communities that the Consumer Team conducted the Community Awareness in.
Picture: TRBR awareness at Fetukai School, Middlebush, Tanna on the 5th to 7th June 2017 by the Consumer Team and its Community Consumer Champions for the Tafea province.
As part of Telecommunications Radiocommunications and Broadcasting Regulator’s (TRBR) core functions stipulated in Part 8 of the Telecommunications and Radiocommunications Regulations Act of 2009, its Consumer Officers have done a lot of Community awareness on fair dealing practices, protection of personal information when using internet or other telecommunications services, promoting complaint handling processes to address end user disputes and complaint formally brought to TRBR’s attention.
This is very crucial to ensure there is no unjustified discrimination by operators, promoting the importance of reading and understanding terms and conditions of services before financially committing to purchase a service, promoting safe and secured use of internet, promoting the importance of child online protection and more other required information to be disseminated to the users throughout Vanuatu.
Picture: TRBR awareness at Lorethia Karkar French School, East Santo, on the 21th to 25th June 2017 by the Consumer Team and its Community Consumer Champions for the Sanma province
Picture: TRBR awareness at Lamap Primary & Secondary French School, South Malekula, on the 03th -08th July 2017 by the Consumer Team and its Community Consumer Champions for the Malampa province.
Picture: Awareness Program at Martin English Primary school at Hiu Island,Torres, on the 24th of July 2017 by the Consumer Team and its Community Consumer Champions for the Torba province.
Picture: Awareness at Walaha Independent Celebration, West Ambae, on the 31st of July 2017 by the Consumer Team and its Community Consumer Champions for the Penama province.
Picture: Awareness at Novo Primary and secondary school, Emae Island, 12 September 2017
Picture: Awareness at Na-asang Village, Mataso Island, 13 September 2017