Consumer Protection

PART 8 of the Telecommunications Act of 2009, protects consumers' interests, encourages best practices by Service Providers and promotes the provision of high quality services and products to telecommunications consumers.

Telecommunications Radiocommunications and Broadcasting Regulator (TRBR) appreciates the need for consumers to have all the information they need, in order to make informed decisions in a competitive telecommunications market. Hence, TRBR plays a leading role in establishing consumer protection mechanisms and awareness programs.

• Protecting you as a consumer

• Child Online Protection

• Voicing your complaint

• Your rights and responsibilities

• Consumer Protection Regulation