Universal Access Policy

The Universal Access Policy was approved by the Council of Ministers in November 2013.

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Download this file (universal_access_policy.pdf)Vanuatu UAP policy final 2272 kB

The UAP Computer Lab and Internet Community Center (CLICC) and Tablets for Students (TFS) Training Workshop closed on Friday 28th August 2015 after a successful week of training and information dissemination, 63 participants, teachers and some zone curriculum advisers from 19 schools, had traveled to Port Vila for the training in the operation and administration of their facilities. The training also aimed to inspire the participants and challenge them to integrate their new digital resources into the teaching and learning environment.

The most exciting things that the participants have experienced during the training are an introduction to School and Community Portals, Local Contents and Community of Practice training.

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Download this file (trr_uap_training_article.pdf)UAP CLICC/TFS/ICS Technical Training Workshop 24-28 August 2015 205 kB

TRBR is responsible for the implementation of the UAP and for universal service implementation in general; through its various streams. TRBR is empowered by the Act to enter into contract on behalf of the Government for the payment of subsidies for the provision of telecommunications services in accordance with the UAP.

TRBR announces TVL, Telsat and Digicel Universal Access Policy telecommunications service rollout commitment

The Telecommunications Radiocommunications and Broadcasting Regulator (TRBR) is pleased to announce that it has now successfully signed Undertaking Agreements with the three Universal Access Policy (UAP) Players: Telecom Vanuatu Ltd, Telsat Broadband Ltd, and Digicel Vanuatu Ltd.

The Players have committed to multimillion dollar rollouts of new telecommunications infrastructure and/or upgrade of services to 25 rural sites which are currently underserved or unserved.  In addition to this commitment the players, through the Undertaking Agreements, have agreed to work in partnership with TRBR and the Government in implementing its UAP until 1 January 2018. TRBR recognizes and greatly appreciates that commitment.

The rollouts include building/extending networks in remote areas such as in Torres, Vanua Lava, Santo, Maewo, Ambae, Malekula, Pentecost, Epi, Efate, Tanna and Aniwa. This is a major achievement and a milestone for the Government and the people of Vanuatu given that the three Players are making this investment at their own cost. These investments will positively impact on and stimulate other Government services and business activities, such as education, health, tourism, trade, and agriculture across these islands.     

The UAP is a Government Policy that requires the expansion of telecommunication services to underserved and unserved areas and TRBR has been designated by the Government as the implementing agency. TRBR will provide the required relevant support to the Players to ensure that the Policy aims and objectives are achieved during its implementation.

Most of the underserved and unserved areas are located in rural areas where access to telecommunications service is currently unavailable. Under the UAP, there must be 98% population coverage by 1st of January 2018 of the following telecoms services:
o    Voice Services (mobile services);
o    Narrowband Data Services including text messaging;
o    Broadband(BB) Internet Services with download speed of at least 21 Mbps and upload speed of at least 12 Mbps

The UAP established a ‘Pay’ or ‘Play’ approach. Under the UAP ‘Play’ approach a service provider must meet its own cost of rolling out telecommunications services to underserved and unserved areas throughout Vanuatu, while the ‘Pay’ approach enforces non-Playing service providers to pay a levy imposed by the Regulator under the TRBR Act 2009. So if a service provider decides to ‘Play’ under the UAP the Regulator will not impose a levy for the relevant year; provided that the service provider meets its commitment to roll out services to their nominated and TRBR approved UAP sites at their own cost.  For those service providers that decided not to ‘Play’ – Payers’ - TRBR has already and will continue to impose a levy of up to 4% levy of their net revenue each year.  For the current year, TRBR imposed a 4% levy on ‘Pay’ service providers.

TRBR urges Chiefs and Village Leaders and Communities to assist and support the Players when they roll out their telecommunications networks in their islands to ensure these vital telecommunication services reach their shores and provide residents with access to these vital services. The Government, TRBR and the Players are committed to ensure that these unserved or underserved areas are connected. So, in return, the people in these communities are urged to give the required support to assist the Players in building their networks.
The UAP rollouts are now gaining momentum, and they will complement the UAP’s ICT school programs that are also being implemented in parallel to the Player’s Undertakings, and as stimulation to it.

TRBR sees this successful signing of the Undertaking Agreements as an excellent outcome for the Government, Businesses and the residents of Vanuatu in the rural communities, and also all three Players.  This will afford a more flexible and effective rollout by all Players to achieve the UAP’s 98% population coverage goal by 1st January 2018.

To this end, TRBR wishes to thank TVL, Digicel and Telsat Limited for their support and also the Government in developing such an innovative policy to ensure our remote communities enjoy the same rights to communication services as those living in the urban areas.

TRBR remains committed to its methodology and approach to achieving the UAP objectives by working cooperatively and constructively with the Government, operators, stakeholders and other relevant parties to ensure telecommunication services reach all our people in the islands; particularly remote islands.

Completion of TVL’s UAP site – Loh

The Telecommunications Radiocommunications and Broadcasting Regulator (TRBR), and also on behalf of the Government, recognizes TVL’s recent accomplishment in connecting its new site at Loh Island and extending TVL services to provide new access to information and communications technology (ICT) to the Torres islands. The Loh site was chosen as part of the Government’s Universal Access Policy (UAP) sites to ensure service reaches areas that have no access to adequate telecommunications services. This achievement provides the people of Torres with communication access to Vanuatu citizens and the rest of the world, as well as providing access to social and economic activities. Building a network in such a remote and isolated place like Loh comes with great challenges given the logistics involved, remoteness, physical topology and cost associated with it. Despite these challenges, the network has finally been built and is now operational.

TRBR wishes to acknowledge TVL, its management and staff, for their commitment to this significant milestone. TRBR also acknowledges the collaborative working relationship established between TVL, the Government, Torba provincial authorities, the Chiefs and the community of Loh, who have contributed significantly. TRBR urges the rural community at Loh, and other similar communities around Vanuatu, to appreciate and respect the telecommunications infrastructure in their community, and urges them to work closely with the service provider (either TVL, Digicel, Telsat, etc) that is providing this valuable service, to address any issues they may have and, particularly, not damage such an investment.

This new TVL site will contribute towards the achievement of the Government’s 98% population coverage target required by the Universal Access Policy (UAP).

TRBR looks forward to TVL’s continued commitment as a ‘Player’, as well as other ‘Players’ and ‘Payers’ towards implementation of the Government’s UAP.

TRBR also wishes to thank Digicel and all other service providers for their continuous support in delivering services to our rural communities in and around Vanuatu. As part of the UAP, service providers, in the coming years will construct networks in areas around Vanuatu that currently do not have, or do not have adequate access to telecommunications services including voice, narrow band and broadband services. That will be an excellent outcome for those communities who currently are disadvantaged.

A 2nd UAP Implementation Update Report can be viewed from the TRBR website at the following link:


 All Licensees Meeting

The second meeting on the implementation of the Government’s Universal Access Policy (UAP) occurred on Wednesday 26th of February 2014, with all licensees, OGCIO and TRBR, at TRBR’s Office. The purpose of the meeting was to consider industry submissions and discuss the likely interpretations of broadband speeds specified in section 1.1.3 of the UAP. Licensees were also informed of the next steps towards implementation of the UAP following their submissions/ plans, TRBR’s view and their indication of whether they favour and intend to adopt a pay or play approach.

Click here to download the presentations.

The Act provides that the Minister must establish a UAP Fund and that TRBR is the trustee of the Fund. Any person may contribute into the fund to support the policy implementation. TRBR is mandated to impose a levy on service providers annually. Any levy must not exceed 4% of the service provider’s net revenue.

One of TRBR’s duties is to estimate the amount for service providers to pay into the UAP Fund. Any estimate made by TRBR is made for the forthcoming year from 1 July to 30 June based on the previous year’s returns of service providers. Since 2010 to June 2014, TRBR has set the levy as zero although each year it has developed estimates. A reason and TRBR approach for setting the levy at  zero is to encourage competition within the market.

The UAP that was passed by the Council of Minister adopted two approaches: (i) pay approaches and (ii) play approaches. If service providers do not want to play or roll out into areas identified as UAP unserved or underserved areas, then they have to pay a levy, that will be determined by TRBR and which will be into the UAP Fund to utilize for the provision of services to unserved and/or underserved areas..

2014/15 UAP Levy Assessment


TRBR wishes to inform all stakeholders, telecommunication service providers and/or telecommunication licencees in accordance with the Telecommunications Regulation Act 2009 and the UAP Policy provisions, that it has undertaken a levy assessment for the period 2014-2015.


A wide consultation with industry, stakeholders and the Government was undertaken by TRBR to determine the required levy for 2014 – 2015, together with consideration of submitted plans from service providers that intend to “play” in accordance with the UAP Policy.

Assessment Findings

The Regulator has identified from the assessment that there are three “players” for the referenced period: Digicel, TVL and Telsat. These findings may change based on annual assessment in future years or as determined annually by TRBR.

Assessment Implications

Other licencees deemed by TRBR to be “payers” for the 1st July 2014 to 30th June 2015 period, have been levied 4% of their net revenue. The levied amount is to be paid into the UAP Fund to assist in implementation of the UAP Policy.

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Download this file (2014_uap_levy_assessment_statement.pdf)2014 UAP Levy Assessment Statement 933 kB