Regulatory Consumer Survey

Are you a mobile User ?

Yes No

What is your gender ?

Male Female

Which island you are currently living in ?

What type of handset and or brand do you have ?

Button phone

Smart phone

Apple phone

Windows phone

Are you are Prepaid or Post-paid Customer ?

Prepaid Post paid

Which mobile operator do you use ?

TVL

Digicel

Both

None of the above

Are you satisfied with your current provider ?

Yes No

What are you reasons for your association with your current service provider ?

Better promotions (What type of promotions exactly ? )

Other please specify

For postpaid customers. What is the common problems faced with your current provider ?

Bill payment option

Do not get bills on time

Wrongly charge

None

Other (please specify)

For prepaid Customers. What is the common problem you faced with your current provider ?

Drop Calls Network issues

No suitable tarrif plans

Unnecessary texts messages from operators

Other (please specify)

Do you have fix internet ?

Yes No

If your answer is yes, what is your monthly average bill ?

Under 5,000 VT

Between 5,000 VT - 7,000 VT

Between 8,000 VT - 10,000 VT

10,000 VT above

What device do you use to connect to internet at home ?

Tablet

Smart phone

Laptop

Personal Computer

Other (please specify)

From the list below which of the items do you have issues with ?

Other (please specify)

Do you know who to talk to if you have an issue or problem with your product or service ?

Yes No

Are you aware of the complaint handling procedures used to re address any telecommunications issues ?

Yes No

If you select No, please specify why ?

Thank you for your time in filling up this online survey.

Follow us on facebook\TRBRVanuatu .