This report outlines the findings from a customer experience survey conducted to assess the quality of
telecommunications, radiocommunications, and broadcasting services in Vanuatu. The survey was
conducted with diverse demographic and geographic samples to capture the usage patterns and
customer satisfaction across these critical services. As global digitalization accelerates and the world
increasingly transitions to ICT-based communication services, the importance of monitoring customer
experiences has become crucial for the Telecommunications, Radiocommunications and Broadcasting
Regulator (TRBR). This is to ensure that service providers are consistently meeting consumers’ needs
and providing high-quality services.