This Guideline relates to the administration of the Universal Access Program by the Telecommunications, Radiocommunications and Broadcasting Regulator (Regulator) and his staff in accordance with the Telecommunications, Radiocommunications and Broadcasting Regulation Act No. 30 of 2009.

The Guideline has been prepared and published to provide fuller context and information for stakeholders in the Universal Access Program, and will enable them to better understand the approach that the Regulator is taking on these matters.

In particular, the Guideline seeks to provide some administrative rigor for the better management of UAP issues, and to ensure that the Universal Access Program continues to effectively and efficiently achieve its primary purpose of providing modern, affordable and sustainable telecommunications services, particularly to areas and communities that are unserved or underserved or which have high service costs and demand below levels that would justify investment on commercial grounds.

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