• Home
  • Statistics
  • Online Services
  • Publications
  • News Archives
  • Contact Us
  • About us
    • Role
    • Vision, Mission & Values
    • Strategic Plan
    • TRBR Audited Financial Reports
      • 2025
      • 2024
      • 2023
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
      • 2009
      • 2008
    • Legislative Framework
    • Organisation Structure
    • Work Plan
      • 2026
      • 2025
      • 2024
      • 2023
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
    • History
      • Liberalization of the Telecommunications Market
      • Establishing an independent body
      • Regulators
    • World Bank Grant
    • Our Stakeholders
    • Terms and Conditions
  • Telecommunications
    • Radio Spectrum
      • Spectrum Management Principles
      • National Frequency Allocation Plan
      • Planning, Allocation and Assignment Practices
      • Fixed Services Bands
        • Decision 03 of 2014 on the Fixed Service (Microwave) Spectrum Band Planning
    • Internet Governance
      • Internet Governance Forum
        • 2017
        • 2016
        • 2015
      • Managing Critical Internet Resources
      • Child Online Protection
        • COP workshop Outcome Report
        • COP: Assessment, Challenges, Opportunities & Way Forward
        • Child Online Protection (COP) workshop 22-26 Sept 2014
        • COP workshop Draft Agenda
        • Useful Information for Participants
      • ccTLD
        • Policies
        • Regulation
        • .vu Accredited Registrars
    • Licensing
      • Telecommunications Licence
        • Licensees
        • Exceptions
        • Revoked Licence
      • Spectrum Licence
      • Radio Apparatus Licence
        • Applications
        • Fees
      • General User Radio Licence
      • Class License
    • Market and Competition
      • Telecommunications Market Statistics
        • Statistics
          • 2018
          • 2017
          • 2015
          • 2014
          • 2013
            • Telecommunications Market Statistics
            • Mobile Retail Services market
            • Internet retail services market
            • Telecommunications Infrastructure
            • Employment
          • 2012
            • Market Developments
            • Users and Demography for the Vanuatu
            • Constant Prices GDP by Services (2006 Base Year)
        • Market Indicators for Telecommunications
      • Market Determinations
      • Interconnection
        • Interconnection Agreement 2019
        • Interconnection Agreement 2016-2018
        • New Interconnection Agreement
        • Existing Interconnection Agreement 2012 - 2016
        • Interim Interconnection Agreement 2008 - 2010
      • Reference Interconnection Offer
        • What is a Reference Interconnection Offer (RIO)
        • Nominated Service Provider (NSP) Reference Interconnection Offer (RIO) - 2013
    • Universal Access
      • Universal Access Policy
        • UAP CLICC/TFS/ICS Technical Training Workshop
        • CLICC & TFS Evaluation Report
        • Implementation of the Universal Access Policy
        • Universal Access Policy Fund
        • Universal Access Policy Levy
        • Consultations
        • Determinations
        • Rensarie Pilot Project
      • Universal Access Guideline
      • Coverage
        • Vodafone, Digicel and WanTok agree to use their network on UAP roll out
        • Mobile and Broadband Coverage
        • CLICC and TFS sites
      • ICT Programs under UAP
        • UAP Internet Service Provision Tender
        • Application for a Computer Lab and Internet Community Center (CLICC)
        • UAP CLICC/TFS/ICS Technical Training Workshop
        • MOE hands Over ‘Classroom without Walls’ Aptus device to TRR
        • Request for Proposal – UAP Computer, Electrical goods and services (Tenders 7-12)
        • Request for Proposal – UAP Computer, Electrical goods and services
        • A new Dawn in Education - ICT enabler
        • TRR receives more than 300 Grant Application submissions
        • Extension to the UAP/ICT Programs application deadline
        • TRR launches 3 New ICT Programs
        • Universal Access Program Initiative: Undertaking Agreement Signing
        • Universal Access Policy Funded Project
      • Presentations
        • UAP Implementation Update Report
        • Promoting Use of Broadband: Key Enablers for Vanuatu
        • UAP discussion of Broadband speed interpretation
        • UAP 2nd meeting with Licensees
      • Reports
        • Stakeholders Update Report No.14
        • Stakeholders Update Report No.13
        • Stakeholders Update Report No.12
        • Stakeholders Update Report No.11
        • Stakeholders Final Update Report No.10
        • Stakeholders Update Report No.9
        • Stakeholders Update Report No.8
        • Stakeholders Update Report No.7
        • Stakeholders Update Report No.6
        • Stakeholders Update Report No.5
        • Stakeholders Update Report No.4
        • Stakeholders Update Report No.3
        • Stakeholders Update Report No.2
        • Stakeholders Update Report No.1
      • Video
        • "Reaching The Rural Community Through Broadband Internet – Rensarie Experience” Documentary Film
    • Numbering
      • What is Numbering
      • National Numbering Plan and Procedures
      • Numbering Allocation
      • Short Code and Emergency Numbers
      • Application for Numbers
      • National Numbering Plan Records
        • National Numbering Plan Allocation Table by Operators
        • National Numbering Plan Allocation Table by Services
        • Emergency Short Codes
        • Other National Numbering Records
    • Type Approval and Compliance Marks
      • Type Approval
      • Marks and Standards
      • VeSW Type Approval Permit
      • Approved RTTE Appliances
    • Quality of Service
  • Broadcasting
    • Broadcasting and Media
    • Broadcasting Licence
      • Licensees
      • Exceptions
      • Revoked Licences
      • Application
  • Consumer
    • Consumer Protection
    • Consumer Awareness and Education
      • Community Awareness
      • Consumer News
      • Community Consumer Champions
    • Consumer Survey
      • Regulatory Consumer Survey
    • Consumer Reports
    • Consumer Fact Sheets
    • Consumer Mobile App
      • TRBR App
      • Procedures & Guide
      • Privacy Policy
        • IOS
        • Android
    • Consumer Rights Day
      • 2020
      • 2019
      • 2018
      • 2017
      • 2015
    • ICT Day
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
    • Consumer FAQs
    • Consumer Guidelines
      • Consumer Protection Guideline
      • Consumer Complaint Guideline
    • Voicing your complaint
  • Public Register
    • Publications
      • Latest News
        • 2026
        • 2025
        • 2024
        • 2023
      • Audiovisual
        • 2018
        • 2016
        • 2015
        • 2014
        • 2013
        • 2012
        • 2011
      • Interviews
      • Press Releases
        • 2025
        • 2023
        • 2020
        • 2019
        • 2018
        • 2017
        • 2016
        • 2015
        • 2014
        • 2013
        • 2012
      • Telecom News Clippings
        • 2020
        • 2019
        • 2018
        • 2017
        • 2016
        • 2015
        • 2014
        • 2013
        • 2012
      • Advertisement and Notices
    • Reports
      • Telecommunications Sector Report
        • 2025
        • 2024
        • 2023
        • 2022
        • 2021
        • 2020
        • 2019
        • 2018
        • 2017
      • UAP Reports
        • Report No.14
        • Report No.13
        • Report No.12
        • Report No.11
        • Report No.10
        • Report No.9
        • Report No.8
        • Report No.7
        • Report No.6
        • Report No.5
        • Report No.4
        • Report No.3
        • Report No.2
        • Report No.1
      • Annual Reports
        • 2024
        • 2023
        • 2022
        • 2021
        • 2020
        • 2019
        • 2018
        • 2017
        • 2016
        • 2015
        • 2014
        • 2013
        • 2012
        • 2011
        • 2010
        • 2009
        • 2008
      • Technical Reports
    • Regulations
      • Draft Regulations
      • Final Regulations
    • Determinations and Decisions
      • Determinations
        • 2017
        • 2016
        • 2014
        • 2010
      • Decisions
        • 2025
        • 2022
        • 2020
        • 2019
        • 2018
        • 2017
        • 2016
        • 2015
        • 2014
        • 2013
        • 2012
        • 2011
    • Orders
      • 2025
      • 2021
      • 2020
      • 2018
      • 2017
        • Order 8 of 2017
        • Order 7 of 2017
        • Order 6 of 2017
        • Order 5 of 2017
        • Order 4 of 2017
        • Order 3 of 2017
        • Order 2 of 2017
        • Order 1 of 2017
      • 2016
        • Order 5 of 2016
        • Order 4 of 2016
        • Order 3 of 2016
        • Order 2 of 2016
        • Order 1 of 2016
      • 2015
        • Order 1 of 2015
      • 2014
        • Order 7 of 2014
        • Order 6 of 2014
        • Order 5 of 2014
        • Order 4 of 2014
        • Order 3 of 2014
        • Order 2 of 2014
        • Order 1 of 2014
      • 2013
        • Order 1 of 2013
      • 2012
        • Order 4 of 2012
        • Order 3 of 2012
        • Order 2 of 2012
        • Order 1 of 2012
      • 2011
        • Order 3 of 2011
        • Order 2 of 2011
      • 2010
        • Order 1 of 2010
      • 2009
        • Order 1 of 2009
    • Guidelines
      • IoT Services and Machine to Machine Applications Guideline
      • Advertising Guidelines
      • Consumer Guidelines
        • Consumer Complaint Guideline
        • Consumer Protection Guideline
      • Competition Guidelines
      • Consultation Guidelines
      • GURL Guideline for National Type Approval
      • Quality of Service Guidelines
      • Mast Sharing Service Description
      • Universal Access Guideline
      • EMF Exposure Limit Guideline
      • Broadcasting and Media Services Advertisement Standards and Guidelines
      • Technical Planning and Quality of Service (QoS) Guidelines for Television and Sound Broadcasting in Vanuatu
      • Anti-Siphoning Rules for National Broadcasting and Media Services
    • Code of Practice
    • Consultations
      • 2026
      • 2023
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Expression of Interests
      • 2019
      • 2018
      • 2017
      • 2015
      • 2014
    • Presentations
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2009
    • Relevant Government Policies
      • National ICT Policy
    • Related COM Decisions
  • Opportunities
    • CTG
      • 2026
      • 2025
      • 2024
      • 2023
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
    • Recruitment

News & Releases

Further Consultation Paper on Proposed New Radio Apparatus Licence Fees and Procedures

The Telecommunications and Radiocommunications Regulator (TRR) has, on Wednesday 20 August 2014, released a further Consultation Paper, for public comment, on proposed new Radio Apparatus Licence Fees and Procedures.


TRR conducted an earlier consultation on this issue, in May 2013.  In the consultation paper released at that time, TRR put forward a proposed new fee structure to replace the existing set of apparatus licence fees.  Comments received on that consultation paper were generally opposed to the proposed new fees.  After considering the responses received during that previous consultation, TRR has decided to undertake further public consultation on the matter.  In particular, TRR has reviewed and assessed the previously proposed set of licence fees after considering public comment feedback received and current market developments, and has now devised a new set of proposed fees for responders to consider and comment on.

 
In this new consultation paper, TRR discusses the principles applicable to the setting of apparatus licence fees.  It considers that the underlying principle for apparatus licence fees should be the need to recover the costs of spectrum management from licensees.  The current level of apparatus licence fees falls short of the level required to recover the costs reasonably attributed to activities associated with radio apparatus licensing.  Because of this, other licensees effectively cross-subsidise radio apparatus licensees.

Details
Published: 20 August 2014
  • Documents:
    • Consultation on Radio Apparatus Licence Fees and Procedures( 756.68 KB )

TRR Warns Against Hoax and Malicious calls to Emergency Numbers

The public might be aware that Vanuatu has several Emergency Services Operators which monitor phone lines for rescue and emergency situations.

The Office of the Telecommunications and Radiocommunications Regulator (TRR) wishes to raise public awareness of these numbers and inform Vanuatu citizens of current problems with hoax calls to these operators.

Those operators and the emergency phone numbers allocated to them are:

Emergency Phone Numbers Emergency Service Operators
111 Police
112 Vila Central Hospital and Ambulance
113 Fire Brigade
114 Maritime Emergencies
115 ProMedical - VEMSA

Because of their critical nature, calls to these numbers are purposely “free of charge”, to assist and help people in critical and emergency situations to reach appropriate Emergency Services Operators they need for help and assistance.

There currently is a problem, however, in that some people are abusing this privilege and assistance mechanism, and distracting the Emergency Services Operators from undertaking their critical tasks.

Details
Published: 28 August 2014
  • Documents:
    • TRR Warns Against Hoax and Malicious calls to Emergency Numbers( 378.31 KB )
      TRR I Wonem Olgeta Wei Oli Stap Abiusum MO Mekem Ol Kiaman Kol I Ko Long Ol Emej( 375.64 KB )
      2018 UAP Financial Reports( 3.93 MB )
      2018 Audited Financial Reports( 6.94 MB )

"Reaching The Rural Community Through Broadband Internet – Rensarie Experience” Documentary Film

TRR released today, a documentary on “The Rensarie UAP Broadband Pilot Project” - a community based project on piloting the provision of Broadband Internet through a Telecentre, in a rural area called Rensarie, on the island of Malekula, Vanuatu.

The Pilot Project started in October 2010 and ended in November 2013. By stimulating the up-take of internet, the project focused on providing Internet as a sustainable business and for social development in this rural community.

The Pilot project is an outcome of the Government of Vanuatu (GOV) UAP framework and program, and is an initiative of and exemplifies collaborative working arrangement between GOV, TRR and the Australian Government. This Pilot project was funded by the Australian Government with aid via its Governance for Growth support for the Vanuatu UAP program, and was developed and implemented by TRR with the support and assistance of the GOV. The project was built by Incite; a local IT company and Telecom Licensee.

The Pilot period was developed in two phases; the first phase was a 12 month period that began on 1st December 2011 during which the Pilot project was managed by Incite as the tender winner to build the Telecentre. The second and final phase began in December 2012 and ended on 30 November 2013. During the final phase, the Pilot Project was managed by Rensarie College on behalf of the community. TRR had project management, technical auditing and oversight roles, during the entire pilot period.

TRR was honored to have this Pilot project handed over to the Rensarie Community by the Hon. Prime Minister, on 16 May 2014 during the celebration of the World Telecommunications and Information Society day in Port-Vila.

The documentary film captures the story of the Rensarie UAP Broadband Pilot Project, i.e. the implementation, development, impact and contribution of Broadband Internet on the social, economic, educational, health and personal development in rural areas. The film demonstrates and shares the lessons learned, the success and challenges experienced in this project which were used by OGCIO to support development of the Government’s Universal Access Policy.

This film (in English language) is intended to be used for national, regional and international television viewing as well as for distribution to other Regulators, Government bodies, Policy Makers and NGOs. This documentary is a production of MALCO Productions a small Ni-Vanuatu owned business.

TRR wishes to thank and acknowledge all stakeholders involved in the Rensarie UAP Broadband Pilot Project for their invaluable support, assistance and contribution.”

Watch the Documentary Film

Details
Published: 08 September 2014

New Interconnection Agreement Between TVL and DIGICEL

It is a requirement under Section 26 the Telecommunications and Radiocommunications Regulation Act that service providers enter into interconnection agreements in order to allow them to access to the other’s network.

Since the liberalization of the telecommunications market in 2008, Telecom Vanuatu Limited (TVL) and Digicel (Vanuatu) Limited are the two major service providers that are providing telecommunications services and for which an interconnection agreement between them is essential for fair competition to occur.

An Interim Interconnection Agreement between TVL and Digicel was signed for the period 25 June 2008 -25 June 2010. That was replaced by an Interconnection Agreement between TVL and Digicel which was negotiated and executed on 8 June 2012. This interconnection agreement became effective as of 26 June 2012 and will expire on 26 June 2016.

On 1st of April 2014, the two operators negotiated and executed a new interconnection agreement, without referral to TRR, and that is now in force. The agreement was then amended on 16th July 2014.

Details
Published: 09 October 2014
  • Documents:
    • Interconnection Agreement between TVL and Digicel( 3.21 MB )
      Interconnection Agreement between TVL and Digicel Amendment( 2.59 MB )

A new Dawn in Education - ICT enabler

Responding to an unprecedented nationwide demonstration of interest and enthusiasm, the government of Vanuatu is set to announce the first candidates to receive ICT access, computer labs and tablets for schools throughout the country.


The Government’s Chief Information Officer, Mr Fred Samuel said “we received hundreds of applications, and now we have responded to them. The Government is proud to support this work; and we haven’t seen unity of purpose and commitment like this since independence. We have a long road ahead of us, but the first steps are critical, and it’s great to get started. We thank the Ministry of Education, Telecommunications and Radiocommunications Regulator (TRR) and the Australian Government, through its Governance for Growth (GfG) programme for its support and contribution”.

Details
Published: 13 October 2014
  • Documents:
    • Press Release: A new Dawn in Education - ICT enabler ( 514.35 KB )
  1. Invitation to Quote Telecommunications Market Database Application
  2. Consumer Awareness to all users of Telecommunications
  3. 2014/15 UAP Levy Assessment
  4. Decision on new Prescribed Fees for Radio Apparatus Licences
  5. Determination on UAP Broadband Speed Provisions
  6. Decision 01 of 2014 - Decision on Planning for the 700MHz Band in Vanuatu
  7. Skycloud Networks Telecommunications Licence revoked
  8. Second Consultation on Annex 2 of Order 2014
  9. Request for Proposal – UAP Computer, Electrical goods and services
  10. Decision 03 of 2014 on the Fixed Service (Microwave) Spectrum Band Planning

Page 17 of 34

  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21

Public Register

      • 2026 Newsletter
      • 2025 Newsletter
      • 2024 Newsletter
      • 2023 Newsletter
      • 2018 Audiovisual
      • 2016 Audiovisual
      • 2015 Audiovisual
      • 2014 Audiovisual
      • 2013 Audiovisual
      • 2012 Audiovisual
      • 2011 Audiovisual
    • Interviews
      • 2025 Press Release
      • 2023 Press Releases
      • 2020 Press Releases
      • 2019 Press Releases
      • 2018 Press Releases
      • 2017 Press Releases
      • 2016 Press Releases
      • 2015 Press Releases
      • 2014 Press Releases
      • 2013 Press Releases
      • 2012 Press Releases
      • 2020 Telecom News Clippings
      • 2019 Telecom News Clippings
      • 2018 Telecom News Clippings
      • 2017 Telecom News Clippings
      • 2016 Telecom News Clippings
      • 2015 Telecom News Clippings
      • 2014 Telecom News Clippings
      • 2013 Telecom News Clippings
      • 2012 Telecom News Clippings
    • Advertisement and Notices
    • UAP Reports
      • 2024 Annual Report
      • 2023 Annual Report
      • 2022 Annual Report
      • 2021 Annual Report
      • 2020 Annual Report
      • 2019 Annual Report
      • 2018 Annual Report
      • 2017 Annual Report
      • 2016 Annual Report
      • 2015 Annual Report
      • 2014 Annual Report
      • 2013 Annual Report
      • 2012 Annual Report
      • 2011 Annual Report
      • 2010 Annual Report
      • 2009 Annual Report
      • 2008 Annual Report
      • 2025 Telecommunications Sector Report
      • 2024 Telecommunications Sector Report
      • 2023 Telecommunications Sector Report
      • 2022 Telecommunications Sector Report
      • 2021 Telecommunications Sector Report
      • 2020 Telecommunications Sector Report
      • 2019 Telecommunications Sector Report
      • 2018 Telecommunications Sector Report
      • 2017 Telecommunications Sector Report
    • Technical Reports
    • Draft Regulations
    • Final Regulations
      • 2017 Determinations
      • 2016 Determinations
      • 2014 Determinations
      • 2010 Determinations
      • 2025 Decision
      • 2022 Decisions
      • 2020 Decisions
      • 2019 Decisions
      • 2018 Decisions
      • 2017 Decisions
      • 2016 Decisions
      • 2015 Decisions
      • 2014 Decisions
      • 2013 Decision
      • 2012 Decisions
      • 2011 Decision
    • 2025 Orders
    • 2021 Orders
    • 2020 Orders
    • 2018 Orders
    • 2017 Orders
    • 2016 Orders
    • 2015 Orders
    • 2014 Orders
    • 2013 Order
    • 2012 Orders
    • 2011 Orders
    • 2010 Order
    • 2009 Order
    • Advertising Guidelines
    • Competition Guidelines
    • Consumer Guidelines
    • Consultation Guidelines
    • GURL Guideline for National Type Approval Framework & SRDs
    • Quality of Service Guidelines
    • Mast Sharing Service Description
    • Universal Access Guideline
    • EMF Exposure Limit Guideline
    • Advertisement Standards and Guidelines for Broadcasting and Media Services
    • Technical Planning and Quality of Service (QoS) Guidelines for Television and Sound Broadcasting in Vanuatu
    • IoT Services and Machine to Machine Applications Guideline
    • Anti-Siphoning Rules for National Broadcasting and Media Services
  • Code of Practice
    • 2026 Consulations
    • 2023 Consultations
    • 2022 Consultations
    • 2021 Consultations
    • 2020 Consultations
    • 2019 Consultations
    • 2018 Consultations
    • 2017 Consultations
    • 2016 Consultations
    • 2015 Consultations
    • 2014 Consultations
    • 2013 Consultations
    • 2012 Consultations
    • 2011 Consultations
    • 2010 Consultations
    • 2019 Expression of Interests
    • 2018 Expression of Interests
    • 2017 Expression of Interests
    • 2015 Expression of Interests
    • 2014 Expression of Interests
    • 2020 Presentations
    • 2019 Presentations
    • 2018 Presentations
    • 2017 Presentations
    • 2016 Presentations
    • 2015 Presentations
    • 2014 Presentations
    • 2013 Presentations
    • 2012 Presentations
    • 2011 Presentations
    • 2009 Presentations
    • National ICT Policy
    • National Cybersecurity Policy
    • Telecommunications Policy Statement
  • Related Council of Minister’s Decisions


Website Content Managed by Telecommunications Radiocommunications and Broadcasting Regulator © 2026
Designed and Developed by PG IT Consulting